Refund policy

Artify by Atharv — Refund, Return & Cancellation Policy Last updated: 21.07.2026

1.  Made-to-order means no change-of-mind returns. Every product is custom-produced on demand specifically for your order. For this reason, and consistent with standard print-ondemand practice, we do not accept returns, exchanges, or refunds for change of mind, wrong size/colour selected by you, or buyer's remorse. Please review your size, colour, design, and shipping details carefully before ordering. (A measurement tolerance of up to ±0.5 inch on apparel is normal and is not a defect.)

2.  When you ARE entitled to a replacement or refund. We will provide a free replacement or a full refund if your item is:

Defective (e.g., manufacturing fault, misprint, material defect); or

Damaged in transit; or

Wrong (you received a different item, size, or design than ordered); or Not delivered due to our or our partner's error.

3.  How to claim — 7-day window + proof. To claim under clause 2, contact us at saraf.poonam.84@gmail.com (or +91 82829 60497) within 7 days of delivery, with: your order number; clear photographs of the issue; and, for transit damage, an unboxing video and photos of the courier packaging. We may ask for additional details. We do not require you to ship the item back unless we specifically request it. Important: damage caused while opening the package (e.g., by scissors or a sharp object) is not covered unless an unboxing video and packaging photos are provided.

4.  Verification and resolution. Once we verify the issue with our fulfilment partner, we will, at our discretion, reprint and re-ship the item or refund the amount paid. Approved refunds are made to your original payment method within a reasonable period (typically 7–10 business days after approval), or as prescribed by the Reserve Bank of India / your payment provider.

5.  Cancellations. Because we begin production shortly after payment, you may cancel only before production begins. Contact us immediately after ordering. If production has not started, we cancel and refund in full. Once production has begun or the item has shipped, the order cannot be cancelled (clause 1 applies). We do not charge cancellation fees unless we ourselves would bear an equivalent charge.

6.  Lost or undelivered orders / wrong address. If a shipment is lost in transit through no fault of yours, we will reship or refund after investigation with the courier. If delivery fails or is returned because you provided an incorrect or incomplete address, was uncontactable, or refused delivery, you are responsible for any re-shipping charges, and refunds may be limited to the product value where the law allows.

7.  International orders — statutory note. For customers in the EU/UK and similar jurisdictions: your statutory right of withdrawal (14-day "cooling-off") does not apply to goods made to your specifications or clearly personalised, under Article 16(c) of the EU Consumer Rights Directive 2011/83/EU (and equivalent UK rules). Because our products are made-toorder/personalised, they fall within this exemption. This does not affect your right to a remedy for goods that are defective, damaged, not as described, or not delivered. 

8.  Your statutory rights. Nothing in this Policy limits your non-excludable rights under the Consumer Protection Act, 2019 (India) or applicable consumer law in your country. We will not refuse a refund, replacement, or remedy for goods that are defective, deficient, not as described, or undelivered.

9.  Grievances. Unresolved issues may be escalated to our Grievance Officer, Poonam Saraf (saraf.poonam.84@gmail.com, +91 82829 60497), who acknowledges complaints within 48 hours and resolves them within one month.